Dr Daniela Sangiorgi

Sangiorgi
Senior Lecturer
Service Design, Design for Public Services, Service Innovation
+44 (0) 1524 510877
d [dot] sangiorgi [at] lancaster [dot] ac [dot] uk

Daniela's research focuses on Service Design, which was also her PhD topic. She has investigated services as complex social systems, proposing holistic and participatory approaches to Service Design. In her recent work she has been investigating the role of Design in public sector reform and in service innovation in general. She has conducted research into the role of Design in healthcare commissioning. She is recently exploring links and contributions of Design in the Service Science debate and the Service Logic framework. She is a member of the International Society of Service Innovation Professionals ISSIP.
Daniela was a researcher for the SDI Agency at the INDACO Department of Politecnico di Milano until April 2007. During this time, she participated in several national and European research projects, mainly dealing with the role of design in the innovation and development of the Italian industrial system.

Updates and Outcomes

NHS Institute Meeting

Event4 months and 16 days ago

8th of January 2013, University of Warwick Science Park

Toward the set up of a Healthcare Innovation Lab for Sweden?

Very interesting meeting with Helen Baxter, Julia Shaeper and Mark Mugglestone (NHS Institute for Innovation and Improvement) and a delegation from Sweden led...Read full update

Service Prototyping Seminar

Event7 months and 19 days ago

5th of October 2012, Aalto University, Helsinki

Seminar part of Designing Services course at the Department of Design at Aalto University Arts Design and Architecture.

As part of my 1 month visit to Encore team in Aalto University (Helsinki), I participated to a 1day seminar...Read full update

Inquiry: Redesigning Public Services

Event8 months and 10 days ago

13th of September 2012, House of Lords, London

Parliamentary Design Commission project into emerging area of theory and practice around ‘designing’ policy and public services

I participated to one of the series of meetings organised by the Parliamentary Design & Innovation...Read full update

Class of 2012

Class of 2012

MA Design Management and MA Sustainability, Innovation and Design students

On the day of their final project presentations, the 2012 class is photographed outside the Lancaster Institute for the Contemporary Arts (LICA) Building with their Major Research Project tutors Emma Murphy, Daniela...Read full update

The Service Day

The Service Day

A one day event on services by Service Factory

Service Factory (Aalto University) has organised a one day conference 'The Service Day' with multidisciplianry contributions on services and service innovation. Key speakers were Christian Grönroos, Ezio Manzini and Stephen Vargo. Interesting how...Read full update

Planning for ServDes2014

Planning for ServDes2014

Debrief meeting with Laurea University team in Helsinki

A debrief meeting on ServDes2012 conference (http://www.servdes.org) was hold with Laurea University team in Helsinki the 28th of May. I met with Janne-Valtteri Nisula, Virpi Kaarti, Milla Harjula, and Päivi Tossavainen to learn about...Read full update

NHS Institute Meeting

Event4 months and 16 days ago

8th of January 2013, University of Warwick Science Park

Toward the set up of a Healthcare Innovation Lab for Sweden?

Very interesting meeting with Helen Baxter, Julia Shaeper and Mark Mugglestone (NHS Institute for Innovation and Improvement) and a delegation from Sweden led...Read full update

Service Prototyping Seminar

Event7 months and 19 days ago

5th of October 2012, Aalto University, Helsinki

Seminar part of Designing Services course at the Department of Design at Aalto University Arts Design and Architecture.

As part of my 1 month visit to Encore team in Aalto University (Helsinki), I participated to a 1day seminar...Read full update

Inquiry: Redesigning Public Services

Event8 months and 10 days ago

13th of September 2012, House of Lords, London

Parliamentary Design Commission project into emerging area of theory and practice around ‘designing’ policy and public services

I participated to one of the series of meetings organised by the Parliamentary Design & Innovation...Read full update

Class of 2012

Class of 2012

MA Design Management and MA Sustainability, Innovation and Design students

On the day of their final project presentations, the 2012 class is photographed outside the Lancaster Institute for the Contemporary Arts (LICA) Building with their Major Research Project tutors Emma Murphy, Daniela...Read full update

The Service Day

The Service Day

A one day event on services by Service Factory

Service Factory (Aalto University) has organised a one day conference 'The Service Day' with multidisciplianry contributions on services and service innovation. Key speakers were Christian Grönroos, Ezio Manzini and Stephen Vargo. Interesting how...Read full update

Planning for ServDes2014

Planning for ServDes2014

Debrief meeting with Laurea University team in Helsinki

A debrief meeting on ServDes2012 conference (http://www.servdes.org) was hold with Laurea University team in Helsinki the 28th of May. I met with Janne-Valtteri Nisula, Virpi Kaarti, Milla Harjula, and Päivi Tossavainen to learn about...Read full update

Books

Design for services. / Meroni, Anna ; Sangiorgi, Daniela .

Farnham : Gower, 2011. 272 p. (Design for social responsibility).

Research output : Book/Report/Proceedings › Book

Milano distretto del design. Un sistema di luoghi, attori e relazioni al servizio dell'innovazione (Milano as a design district. A system of places, actors and relations at the service of innovation).. / Sangiorgi, Daniela ; Bertola, P.; Simonelli, G.

Il Sole 24 ORE, 2002. 212 p.

Research output : Book/Report/Proceedings › Book

Book Chapters

Value co-creation in design for services. / Sangiorgi, Daniela .

Service design with theory: discussions on change, value and methods. ed. / Satu Miettinen; Anu Valtonen. Lapland University Press, 2012.

Research output : Contribution in Book/Report/Proceedings › Chapter

A service design inquiry into learning and personalisation. / Sangiorgi, Daniela ; Gillen, Julia ; Junginger, Sabine ; Whitham, Roger .

Design for services. ed. / Anna Meroni; Daniela Sangiorgi. Farnham : Gower, 2011. p. 139-146 (Design for Social Responsibility ).

Research output : Contribution in Book/Report/Proceedings › Chapter

Public policy and public management : contextualising service design in the public sector. / Junginger, Sabine ; Sangiorgi, Daniela .

The handbook of design management. ed. / Rachel Cooper; Sabine Junginger; Thomas Lockwood. Oxford : Berg, 2011. p. 480-494.

Research output : Contribution in Book/Report/Proceedings › Chapter

Enabling sustainable behaviours in mobility through service design. / Meroni, Anna ; Sangiorgi, Daniela .

Design for services. ed. / Anna Meroni; Daniela Sangiorgi. Farnham : Gower, 2011. p. 181-189.

Research output : Contribution in Book/Report/Proceedings › Chapter

A night at the theatre : moving arts marketing from the office to the kitchen and beyond. / Ryan, A ; Fenton, Matthew ; Sangiorgi, Daniela .

Marketing the arts: a fresh approach. ed. / Daragh O'Reilly ; Finola Kerrigan. London and New York : Routledge, 2010. p. 214-230.

Research output : Contribution in Book/Report/Proceedings › Chapter

Moving towards a new view of diagnostic work : some implications. / Bal, Roland ; Buscher, Monika ; Goodwin, Dawn ; Mesman, Jessica ; Sangiorgi, Daniela ; Smith, Andrew.

Ethnographies of diagnostic work: dimensions of transformative practice. ed. / Monika Buscher; M Goodwin; J Mesman. Basingstoke : Palgrave, 2010. p. 245-260.

Research output : Contribution in Book/Report/Proceedings › Chapter

Intelligent Mobility Systems : Some Socio-technical Challenges and Opportunities. / Buscher, Monika ; Coulton, Paul ; Efstratiou, Christos ; Gellersen, Hans ; Hemment, Drew ; Mehmood, Rashid ; Sangiorgi, Daniela .

Communications Infrastructure: Systems and Applications in Europe. ed. / Rashid Mehmood; Eduardo Cerqueira; Radoslaw Piesiewicz; Imrich Chlamtac. Berlin : Springer, 2009. p. 140-152 (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering; 3).

Research output : Contribution in Book/Report/Proceedings › Chapter

From communication design to activity design.. / Sangiorgi, Daniela ; Maffei, S.

Designing Effective Communications: Creating Contexts for Clarity and Meaning. Allworth Press, 2006.

Research output : Contribution in Book/Report/Proceedings › Chapter

Show all 8 book chapters Hide book chapters

Journal Articles

Transformative Services and Transformation Design. / Sangiorgi, Daniela .

In: International Journal of Design , Vol. 5, No. 2, 08.2011, p. 29-40.

Research output : Contribution to journal › Journal article

Integrating evidence-based design and experience-based approaches in healthcare service design. / Carr, Valerie ; Sangiorgi, Daniela ; Buscher, Monika ; Cooper, Rachel .

In: Health Environments Research & Design Journal , Vol. 4, No. 4, 01.2011, p. 12-33.

Research output : Contribution to journal › Journal article

Personal development, participation and design.. / Sangiorgi, Daniela ; Gillen, Julia ; Junginger, Sabine ; Whitham, Roger .

In: Re-public - re-imagining democracy : an online journal. , 2010.

Research output : Contribution to journal › Journal article

Service Design Research Pioneers : An overview of Service Design research developed in Italy since the ‘90s. / Sangiorgi, Daniela .

In: Design Research Journal , Vol. 1, No. 10, 2010, p. 26.

Research output : Contribution to journal › Journal article

Dal design dei servizi al design dei sistemi d’attività : service encounter e activity theory come nodi critici della progettazione dei sistemi d'interfaccia. / Maffei, Stefano ; Sangiorgi, Daniela .

In: DDD: Rivista trimestrale di Disegno Digitale e Design , Vol. Monographic number: INTERFACCE, No. 7, 2003.

Research output : Contribution to journal › Journal article

Conference Contributions

Creating sustainable frameworks for service redesign at practice level in NHS. / Carr, Valerie ; Sangiorgi, Daniela ; Buscher, Monika ; Cooper, Rachel ; Junginger, Sabine .

2010. Paper presented at HaCIRIC International conference , Edinburgh, United Kingdom.

Research output : Contribution to conference › Conference paper

Service design and healthcare innovation : from consumption, to co-production to co-creation. / Freire, Karine ; Sangiorgi, Daniela .

2010. Paper presented at Nordic Service Design Conference, Linkoping, Sweden.

Research output : Contribution to conference › Conference paper

Transformative services and transformation design. / Sangiorgi, Daniela .

2010. Paper presented at Nordic Service Design Conference, Linkoping, Sweden.

Research output : Contribution to conference › Conference paper

Clinicians as service designers? : reflections on current transformation in the UK health services. / Carr, Valerie ; Sangiorgi, Daniela ; Buscher, Monika ; Cooper, Rachel ; Junginger, Sabine .

2009. Paper presented at First Nordic Conference on Service Design and Service Innovation, Oslo, Norway.

Research output : Contribution to conference › Conference paper

Service design and organisational change : bridging the gap between rigour and relevance. / Junginger, Sabine ; Sangiorgi, Daniela .

2009. Paper presented at IASDR09 conference, Seoul, South Korea.

Research output : Contribution to conference › Conference paper

Building a framework for service design research. / Sangiorgi, Daniela .

2009. Paper presented at EAD conference ‘Connexity’, Aberdeen, United Kingdom.

Research output : Contribution to conference › Conference paper

Everyday imagination, practices, systems : designing with people for systemic change. / Buscher, Monika ; Hemment, Drew ; Sangiorgi, Daniela .

2008. Paper presented at Changing the Change conference, Turin, Italy.

Research output : Contribution to conference › Conference paper

Service design to foster premium prize and sustainable mobility in urban contexts. / Sangiorgi, Daniela ; Meroni, Anna; Simeone, Giulia; Villari, Beatrice.

2008. Paper presented at Changing the Change conference, Turin, Italy.

Research output : Contribution to conference › Conference paper

Designing global designers : new trends for Italian design. / Bianchini, Massimo ; Sangiorgi, Daniela .

2007. Paper presented at IASDR07 conference, Hong Kong, Hong Kong.

Research output : Contribution to conference › Conference paper

Service design to foster sustainable mobility within urban areas. / Meroni, Anna ; Sangiorgi, Daniela ; Simeone, Giulia.

2007. Paper presented at Emergence conference, Pittsburgh, United States.

Research output : Contribution to conference › Conference paper

Community based services for elderly people : designing platforms for action and socialisation. / Sangiorgi, Daniela ; Villari, Beatrice.

2006. Paper presented at International Congress on Gerontology: Live Forever, Lisbon, Portugal.

Research output : Contribution to conference › Conference paper

Managing globalisation and local issues in service design : on the convergence between the opposing demands of industrialisation and personalisation of service performances. / Morelli, Nicola ; Sangiorgi, Daniela .

2006. Paper presented at Design2Business Conference, Shaghai, China.

Research output : Contribution to conference › Conference paper

Innovation through service design : from research and theory to a network of practice. A users’ driven perspective. / Maffei, Stefano; Mager, Birgit ; Sangiorgi, Daniela .

2005. Paper presented at Joining Forces Conference, Helsinki, Finland.

Research output : Contribution to conference › Conference paper

The introduction of service design within industrial design curricula : the comparison of three design approaches and educational experiences. / Maffei, Stefano; Morelli, Nicola; Pacenti, Elena ; Sangiorgi, Daniela .

2005. Paper presented at Design Education: Tradition and Modernity, Ahmedabad, India.

Research output : Contribution to conference › Conference paper

Toward a participatory design approach to service design. / Sangiorgi, Daniela ; Clark, Brendon.

2004. Paper presented at Participatory Design Conference, Toronto, Canada.

Research output : Contribution to conference › Conference paper

Show all 15 conference contributions Hide conference contributions

Themes

Key Projects

Design In PracticeDesign In Practice Design In Practice Flexibility and change for healthcare service providers
Innovation through Improved Service & DesignInnovation through Improved Service & Design Innovation through Improved Service & Design A series of 3 workshops aiming at introducing Design to manufacturing SMEs with a particular focus on the ...
SDR UK Network SDR UK Network SDR UK Network Developing a Network for Service Design Research in UK
DESIS UK NetworkDESIS UK Network DESIS UK Network Design for Social Innovation and Sustainability (DESIS) UK Network
The Creative ExchangeThe Creative Exchange The Creative Exchange Creating New Contexts for Growth in the Experience Economy
ServDes 2014ServDes 2014 ServDes 2014 Service Design and Innovation Conference at Lancaster University
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