This report organises materials from DeSID research activities. It summarises and presents the theoretical framework, case studies and survey data to then report insights from discussions during the final workshops. Two short essays from international guests also provide further materials for reflection. In our conclusions we bring together all the data and insights positioning service design contributions along a new service development process and articulate our updated understanding of where and how designers contribute to service innovation and development. In these descriptions the relationship and modes of interaction between the clients and designers play a considerable role.