Service Design, Design for Public Services, Service Innovation
Daniela’s research focuses on Service Design, which was also her PhD topic. She has investigated services as complex social systems, proposing holistic and participatory approaches to Service Design.
In her recent work she has been investigating the role of Design in public sector reform and in service innovation in general. She has conducted research into the role of Design in healthcare commissioning. She is recently exploring links and contributions of Design in the Service Science debate and the Service Logic framework.
She is a member of the International Society of Service Innovation Professionals (ISSIP).
Daniela was a researcher for the SDI Agency at the INDACO Department of Politecnico di Milano until April 2007. During this time, she participated in several national and European research projects, mainly dealing with the role of design in the innovation and development of the Italian industrial system.
Service Design for Innovation (SDIN) is now seeking 9 outstanding Early Stage Researchers (ESR)
6th Steering Committee Meeting and Consortium Meeting - Copenhagen 24-25 March 2015
The Oslo School of Architecture and Design has organised the third symposium on Relating Systems Thinking and Design. I have been asked to contribute to the discussions, by trying to relate my perspective on Service Design with the very wide field of Systems Thinking and Design
DeSID is a 6-months research project funded by the Arts and Humanities Research Council, investigating the role of Design for Service Innovation and Development in the UK and internationally
How will traditional media such as television and radio adapt as they become part of a larger Internet of Things
Kick off meeting for DeSID at the Design Council
Due to high demand, places are filling up fast for the ServDes 2014 conference. Book now to guarantee entry
Welcome everybody to ServDes 2014; the conference is now officially ‘open’
The programme is now available for the ServDes.2014 conference in April
Last few days of eligibility for 'Early-Bird' registrations available. The deadline to obtain discounted prices for ServDes 2014 ends on 25 February 2014
Following the announcement of €3.8m EU funding to build the European Design Innovation Platform, the consortium starts work and plans its launch event in Brussels
The final selection of papers for ServDes 2014 is now complete!
Design Council announced that it will be leading a consortium to deliver the European Design Innovation Platform (EDIP) with Lancaster University as key partner
Call for Papers: wide range of contributions accepted; these include - Full length research papers; short papers; workshop proposals. All submissions are subject to a rigorous double-blind peer review process. Deadline: 31 October 2013
Towards a mature Service Design Research field: building up the knowledge
Imagination are pleased to appoint Pam Hearne as Senior Conference Administrator to the ServDes 2014 Conference team
ServDes2014 has its two key note speakers: Prof. Pelle Ehn (Malmö University) and Dominic Cambpell (Futuregov)
On 26th March, the AB members shared their understanding of what Service Design is and mapped out people/organisations and projects that are related to and relevant for Service Design Research
ServDes2014 conference is approaching and more detailed planning is happening!
Building the Service Design Research Landscape
Seminar part of Designing Services course at the Department of Design at Aalto University Arts Design and Architecture
Debrief meeting with Laurea University team in Helsinki
Presentation of "Design in Practice" project at Service Design Thinks Leeds 04
Service Development and Action Planning
Customer Centred Innovation
The Role of Service Thinking in Product Orientated SMEs
Instead of focusing exclusively on GP responsibility for commissioning, the focus should be on the broader communities that could be involved in commissioning (communities of co-creation) as an integral part of the consortia or federations, and not only as a point of reference for individual projects
This report summarises findings from our research project 'Design for flexibility and change with Healthcare Service Providers' focused on the implementation of Practice Based Commissioning in North West England
Event bringing together Service Designers and GPs to exchange views and practices related to the newly developed programme of GP Commissioning
This workshop has looked at Social Networks and how value can be created through them by providing simple and hands-on tools to benefit from your contacts. Networks are, in fact, an important means through which companies can access knowledge and resources to foster innovation
Service Design for Innovation (SDIN) is a European Training Network for Early Stage Researchers (ESRs)
Service Design and Innovation Conference at Lancaster University
Developing a Network for Service Design Research in UK
A series of 3 workshops aiming at introducing Design to manufacturing SMEs with a particular focus on the role of Service Thinking and Service Design for Innovation
Design for Social Innovation and Sustainability (DESIS)
Flexibility and change for healthcare service providers
A scoping study into the contributions Service Design to Service Innovation and Development starting from service idea generation toward service implementation and measurement
Creating New Contexts for Growth in the Experience Economy