Innovation Through The Design Of Knowledge Exchange And The Design Of Knowledge Exchange Design

We discuss KE process design as a form of interaction design and go on to propose a new ‘second order’ approach to KE design, enabling others to design their own KE approaches based on a framework of tools and methods. This is explored through the idea of a KE design toolkit that provides resources and support for designing KE processes. The design of toolkits is as a KE problem itself requiring that users of the toolkit engage with the KE problems they are trying to solve.

This has implications for company innovation and the role of design and design thinking in innovation processes, particularly in the areas of open