The paper was written for the 2012 International Design Management Research Conference, organised by DMI and presented at the Massachusetts College of Art & Design in Boston, USA on 8th August 2012.
In this paper we describe our research and its application to the design of knowledge exchange (KE) involving over 200 companies, ranging from micro businesses up to large multinationals, such as the BBC, Arup, and IBM. We discuss KE process design as a form of interaction design and go on to propose a new ‘second order’ approach to KE design, enabling others to design their own KE approaches based on a framework of tools and methods. This is explored through the idea of a KE design toolkit that provides resources and support for designing KE processes. The design of toolkits is as a KE problem itself requiring that users of the toolkit engage with the KE problems they are trying to solve.
This has implications for company innovation and the role of design and design thinking in innovation processes, particularly in the areas of open design and innovation. We also draw out some important implications for the design profession as a whole.
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Leading Innovation Through Design, 2012 International Design Management Research Conference
8th of August 2012