On the 20th of May we had the kick off of the AHRC funded ‘Design for Service Innovation and Development’ research project at the Design Council. The meeting was attended by Daniela Sangiorgi, Jeyon Jung, Eun Yu (Lancaster University), Alison Prendiville (University of the Arts London), and Yvonne Harris (The Design Council). During this meeting we re-confirmed our aims and plans, and discussed a draft of the theoretical framework that will inform our 6 case studies and survey. We brainstormed the questions for the case study interviews. Next meeting will be the 18th of May to discuss interview and survey questions in more detail.