This paper aims to contribute to a new understanding of IoT NPD processes. To achieve this aim, a comprehensive literature review was undertaken primarily focusing on traditional NPD design processes and reviewed against, a featured case study, IoT NPD processes. The relevance of IoT NPD against the characteristics of existing NPD processes are subsequently reviewed and critically debated. Finally, NPD processes and the meaning of design within an IoT context are critically reframed. In essence, this paper summarises how NPD processes and the role of design could be improved and proposes a set of guidelines with an accompanying conceptual framework for IoT NPD processes.
The article is available here.